Thank you for shopping with Jenn Chen Media LLC (“JCM”)! By placing an order on galleries.jennchen.photo, you accept the Terms of Sale set forth below. Please read through them thoroughly. These items may be updated at any time; please check back for updates and contact JCM directly with any questions.
Refund / Exchange Policy
Unless otherwise noted, because of the custom nature of the transaction and the prevalence of illegal reproduction facilities, products sold by JCM on www.jennchen.photo and thejennchen.pixieset.com are non-refundable.
Replacement items for damage in shipping or misidentified images will be honored within a 14-day return for replacement period unless otherwise noted. All returns for replacement must follow the conditions below:
- All products must be returned complete.
- JCM will not accept items that have been intentionally physically damaged or abused.
- All returns must be shipped freight prepaid.
- All related fees (shipping and return shipping fees) are non-refundable for all products in all cases.
- Please allow 2-3 weeks for all replacement orders.
- Claim for missing products must be reported within 10 days from the date the item is shipped.
To initiate a return, email JCM at hi[at]jennchen[dot]com
Unauthorized Returns
Shipments that are refused without authorization, or that are returned because the address was invalid, are subject to a fee of 15% plus applicable shipping and handling fees.
Copyrights & Trademarks
All materials appearing on www.jennchen.photo and thejennchen.pixieset.com are the property of JCM. Materials protected by this copyright include, any and all images and any and all text; (including logos and other graphics); and any and all design elements of the website. You may use the content on www.jennchen.photo and thejennchen.pixieset.com for shopping, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on www.jennchen.photo and thejennchen.pixieset.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of www.jennchen.photo and thejennchen.pixieset.com.
Disclaimer & Limitation of Liability
JCM makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. JCM expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to JCM arising from any product sold on this website shall be the price of the product ordered. In no event shall JCM, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold. You agree that JCM, its officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of www.jennchen.photo and thejennchen.pixieset.com.
You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Typographical & Photographical Errors
JCM attempts to be as accurate as possible in our pricing, as well as our typographical and photographical depictions of products for sale; however, we cannot guarantee that product descriptions/specifications, pricing or any other content on www.jennchen.photo and thejennchen.pixieset.com is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical or other error, JCM shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product at the incorrect price.
Order Acceptance Policy
Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. JCM reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.
Jurisdiction
JCM is based in the United States of America, and you agree that any legal action brought against JCM shall be governed by the laws of the United States of America without regard to its conflict of law principles. Additionally, you agree that any and all disagreements arising from your use of or orders placed through www.jennchen.photo and thejennchen.pixieset.com will be adjudicated in the county of San Francisco County, California, USA by an appropriate court.
Sales Policy Agreement
By placing an order at www.jennchen.photo and thejennchen.pixieset.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at www.jennchen.photo and thejennchen.pixieset.com, a customer has agreed to the total dollar amount of the sale, and authorized JCM to collect payment via the payment method the customer specified. JCM reserves the right to make changes to this site and these terms and conditions at any time.
Privacy & Security Policies
JCM does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties. We are committed to protecting our customers’ privacy. The information we collect is used to process your order and to enhance your shopping experience.
Your Personal Information
When you place an order at our site, you provide us with your name, email address, credit card information, address, and phone number. We use this information to process your order. The financial information (credit card number, expiration date, billing address, etc.) that we collect from you is used for billing purposes only.
In order to serve you best, credit card transactions are handled by a reputable third-party banking institution. Once the bank authorizes your credit card, we begin processing your order. The banking institution we do business with is under strict obligation to keep your personal information private.
We also work with third parties that perform various vital functions on our behalf. Such functions include shipping and delivering of packages, fulfilling orders, etc. These third parties will have access to personal information as required for them to carry out these functions on our behalf. They are also under strict obligation to keep your personal information private.
Your Consent
By using our web site, you are agreeing to let us collect the aforementioned information (please see the above) and use it in the said manner. If we decide to change our privacy policy, we will post those changes on this page. JCM will cooperate with law enforcement agencies to identify any individual who attempts to use our services for illegal activities. We will also report any activity we believe to be unlawful, to the proper authorities.
Additionally, we may release account information when we feel that such a release is necessary to enforce the terms of our user agreement, or to protect the rights, property, and safety of our users, JCM, or others. Other sites accessible through www.jennchen.photo and thejennchen.pixieset.com have their own privacy policies and data collection practices. Please consult each site’s privacy policy. JCM is not responsible for the actions of third-parties.
If you have any questions about this privacy statement, JCM’s practices, or your business with JCM, please contact customer service at admin[at]jennchen[dot]com. Please check back occasionally for any updates or changes to our privacy policy.
Last updated: July 17, 2024