Frequently Asked Questions

I'm always happy to answer questions via email. I also offer a call named "10 with Jenn," where you can book 10 minutes on my calendar anytime for questions, concerns, or reassurance.

No. The file size isn’t just large, but the raw by itself would look boring and washed out before the edits are made. It does not mean that it was bad photography. Raw files give the editor the ability to make adjustments without compromising the quality. To put it in a different perspective, you wouldn’t ask an illustrator for all of the drafts they drew up and threw away, you would want the final version.

My photography style page has an example of what a file goes through in the proofing and editing process.

For dogs and personal event photography, you receive a personal use license and print release. This means you can use the photos on your personal social media pages, make prints or albums, and include them in a personal email newsletter. You can't use them for commercial purposes or for resale.

For branding, headshots, and corporate event photography, you receive a commercial use license. You'll be able to use the photos on your business website, in press kits, and for online or printed marketing materials.

Whenever possible, such as photo publication in a magazine, I appreciate name credit ("Jenn Chen" or "Jenn Chen Media"), but it is not required. You can also link to this website and tag me on IG @thejennchen.photo or LinkedIn at https://linkedin.com/in/thejennchen.

For branding shoots, the $200 date reservation fee is nonrefundable.

Branding & events: Reschedules and cancellations are accepted without penalty if done two weeks before the scheduled session date (for cancellations, you'll receive a refund if you have made that payment already). If you cancel within two weeks of the session date, no refunds will be given for the payments you've already made. I'd much rather we reschedule than cancel. Inclement weather for outdoor events may be rescheduled without penalty within three months of the original date.

Dogs: The $550 retainer is nonrefundable; however, you may reschedule and transfer it to a different date. I know life happens, so I offer one free reschedule at least 48 hours before the session date. Inclement weather for outdoor sessions may be rescheduled without penalty within one month of the original date. In the unlikely event that you hate all of your photos, we'll schedule another shoot within two weeks at no additional cost.

If you or someone in your household has tested positive for COVID, please let me know ASAP. We can reschedule for a future date when you've recovered.

I'm updated on all vaccinations and boosters.

No, you do not need to tip me. If you feel like I went above and beyond and would like to tip me, there is space to do so when paying the invoice. I do not expect tips, and I don't rely on them, as my pricing is inclusive of all business expenses.